Privacy Policy

Last Updated: September 2026

The Ayurveda Centre, Himalayan Hospital, Swami Rama Himalayan University (“Ayurveda Centre”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us through this website.

This Privacy Policy explains how information may be collected, used, stored and protected when you visit our website, submit an enquiry, request a consultation or otherwise interact with us online.

For the purposes of applicable data protection laws, the entity responsible for determining the purpose and means of processing personal information collected through this website shall be Swami Rama Himalayan University, unless otherwise specified at the point of collection.

1. Information We Collect

Depending on how you use the website, we may collect information such as:

• Name, telephone number, email address, city and country
• Information provided while requesting a consultation, residential programme or other service
• Details voluntarily provided through enquiry or contact forms
• Communication preferences
• Technical information such as browser type, device information, IP address and website usage data collected through cookies or analytics technologies

We request that you do not submit detailed medical records or sensitive health information through general website enquiry forms unless specifically requested through an appropriate secure channel.

2. How We Use Your Information

Information collected through the website may be used to:

• Respond to enquiries and requests
• Facilitate consultation or programme-related communication
• Provide information about the Ayurveda Centre and its services
• Assist with residential care or visit-related enquiries
• Improve our website, services and user experience
• Maintain website security and prevent misuse
• Meet applicable legal, regulatory and institutional requirements

Personal information shall be used only for legitimate purposes connected with the reason for which it was collected. Personal data shall be processed in accordance with applicable data protection and information technology laws in India, including the Digital Personal Data Protection Act, 2023 and other applicable rules, regulations or directions, as and when applicable.

3. Health Information

Information relating to an individual’s health requires particular care.

Where an individual voluntarily provides health-related or medical information through a designated channel for the purpose of seeking consultation or treatment, such information may be processed only to the extent reasonably necessary for evaluating and responding to the request, facilitating consultation or providing healthcare-related services, subject to applicable law, professional confidentiality obligations and institutional policies.

Information submitted through the website should not be considered a substitute for a formal clinical consultation or medical assessment.

4. Sharing of Information

We do not sell or commercially trade personal information.

Information may be shared, where necessary, with authorised personnel of the Ayurveda Centre, Himalayan Hospital, Swami Rama Himalayan University, or with service providers supporting website hosting, communications, technology or other authorised functions.

Such access should be limited to what is reasonably necessary for the relevant purpose and subject to appropriate confidentiality and data-protection requirements.

Information may also be disclosed where required by law, regulation, court order or a competent governmental authority.

5. Cookies and Website Analytics

The website may use cookies and similar technologies to enable website functionality, understand how visitors use the website and improve its performance.

Where third-party analytics or related technologies are used, information may be processed in accordance with the privacy practices of those service providers.

Visitors may manage cookies through their browser settings or through any cookie preference mechanism provided on the website.

6. Data Security

Reasonable administrative, technical and organisational measures are taken to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

In the event of a personal data breach, appropriate steps will be taken to investigate, contain and address the incident and where required under applicable law, to notify the relevant authorities and affected individuals.

7. Data Retention

Personal information will be retained only for the period reasonably necessary to fulfil the purpose for which it was collected, to comply with applicable legal, regulatory, accounting, clinical, institutional or record-retention requirements, to resolve disputes or to enforce legal rights and obligations.

8. Your Choices and Rights

Subject to applicable law, you may request access to or correction of personal information provided through the website, or request withdrawal of consent where processing is based on consent.

Requests may be submitted using the contact details provided below.

Certain information may need to be retained where required for legal, regulatory, clinical or legitimate institutional purposes.

9. No Emergency Services

The website, enquiry forms, email addresses and other online communication channels are not intended for medical emergencies or urgent healthcare situations. In the event of a medical emergency, users should immediately contact the appropriate emergency medical services or visit the nearest emergency healthcare facility.

10. Third-Party Links

The website may contain links to external websites or services. The Ayurveda Centre is not responsible for the privacy practices, content or security of third-party websites. Visitors are encouraged to review the privacy policies of such websites before providing personal information.

11. Children’s Privacy

The website is not intended to independently collect personal information from children without appropriate involvement or consent of a parent or lawful guardian, where such consent is required.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, website practices, technology or applicable requirements.

The revised policy will be published on this page with an updated revision date.

13. Contact Us

For questions, concerns or requests relating to privacy or personal information collected through this website, please contact: